Terms and Conditions

TERMS AND CONDITIONS

Welcome to www.bynoussou.com – Nature. Bottled. The home of green luxury skin care.

When you use and/or order products from this website, you are agreeing to these here terms and conditions, and, from this point onwards, any reference to “we”, “us”, “our” or “ourselves” refers to By Noussou, United Arab Emirates.
We sincerely wish you enjoy your time while browsing our website. We take pride in what we do, and spend hours, days, months and years trying out each formula we present to you to ensure we only serve your precious skin the best. Therefore, we treat our website with the same dedication as it is a representation of us. However, as we all know, sometimes things just don’t work, or your experience with our website becomes frustrating to you. If that’s the case, please email us at info@bynoussou.com and let us know what’s bothering you so we can get on it and fix it right away as we aim to please you.
Because all of our products are fresh, handmade and contain lots of fresh ingredients, each batch of our products can come out slightly differently. Rest assured though, our quality and high standards are maintained throughout.

Are we all good? Awesome. Let’s do this!

ORDERING
Before you can place an order, you will need to provide us your shipping address. In case you want to send our skin superstars to your friends, all you need to do is complete a separate order for each different delivery address. Easy!

If your order attempt was unsuccessful due to technical errors or us making a mistake, though we cannot be held liable for this, we will try our very best to resolve the issue for you as soon as possible.

Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. Once you have placed an order, you will receive an email within 24 hours, and another one within 24 hours of your order being dispatched. Please allow 1 – 3 working days for processing the order and 3 – 5 working days (Sunday – Thursday) for shipping. Orders placed between noon 12pm onwards from Thursday, Friday and Saturday will be processed on Sunday.

Just so you know, these delivery times apply to all orders placed before noon 12pm Dubai time. For all orders placed after noon 12pm Dubai time, the following day will be considered the first working day. Although we do our very best to ensure all orders placed are picked, packed and dispatched on the day they are ordered, there are times when this may not be possible.

If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products or fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended.

Placing an order is legally binding but this does not affect your statutory rights as a consumer. For more details you can also have a little look at the ‘Returns & Refunds’ page.

PAYMENT INFORMATION
We only accept cash on delivery (COD) for the following countries: UAE, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Qatar, Oman, and KSA.
Direct bank transfers are available for the U.S., Australia, Canada and the U.K. Bank details will be provided through email within 24 hours of receiving your order.

CUSTOMS
Products delivered to destinations outside United Arab Emirates may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable in your local country before ordering Products to be delivered there.

The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the UAE. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering Products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

PRICES
Please note that the prices as stated on our website are in United Arab Emirates Dirhams (AED).

PRIVACY AND PERSONAL DATA
Your personal data will only be used for the processing and invoicing of your order. For more details, check out the ‘Privacy Policy’ page.

SHIPPING
By Noussou is partnering with a third party courier company Aramex. And we deliver internationally from our Head Quarters in UAE.

Shipping costs are determined by destination and weight of the shipment and you can find the shipping cost for your order in the invoice before the payment is made.

In addition to processing time, please allow 3 – 5 business days for domestic shipping (in the UAE) and
7 – 10 business days for international shipping orders.

Shipping cost to domestic orders within UAE is 18 AED.

INTELLECTUAL PROPERTY
All texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on the website is owned by its respective owners and is protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.

PACKAGING
One of our main goals and values that we stand by is reducing our footprint on nature and trying our best to eliminate our rubbish.

For this reason we use post-consumer resin containers which are recycled, recyclable and biodegradable.

For those who share our vision and would like to join us, we give a free full sized Maskquerade whenever 5 of any of our full sized containers are given back.

By Noussou Trading FZE
SM-Office-I1-249 B
Ajman, UAE

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